Our Projects

Customer Service Transition on behalf of a major Irish bank, 2023-present:

The Customer Service Transition Project involved the successful migration of the bank's customer service operations to a new service model, including updated technology platforms, revised workflows, and the integration of a new contact center partner. The project aimed to enhance service quality, improve response times, and support long-term scalability. JSN led the end-to-end planning, coordination, risk management, and stakeholder engagement, ensuring a smooth and timely transition with no impact on customer experience.

"We are extremely pleased with the outstanding work delivered by JSN Global Projects in managing our recent Customer Service Transition Project. Their professionalism, strategic planning, and seamless execution ensured a smooth transition with minimal disruption to our operations. The team's proactive communication and commitment to excellence played a key role in improving our service delivery and customer satisfaction. We highly recommend JSN to any organization seeking expert project management support."
—John MacMillan, VP Customer Services

Operational Efficiency Optimization for a mid-size European Manufacturing Company 2021-2025:

As the project management partner, we led the Operational Efficiency Optimization Initiative to reduce costs, streamline production, and enhance sustainability. Our team mapped processes with Lean Six Sigma, implemented a Manufacturing Execution System (MES), and coordinated energy optimization efforts. The project achieved an 18% reduction in cycle times, 12% energy savings, and a 25% decrease in scrap, delivering measurable improvements and long-term value.

"JSN Global Projects brought exceptional structure, insight, and momentum to our efficiency initiative, guiding us through complex changes with clarity and precision. Their leadership was instrumental in achieving measurable improvements across our operations, and we consider them a trusted strategic partner."
—Freddy Booker, Chief Operating Officer

EmpowerWork EU: Re-skilling for Inclusion and Sustainable Employment

As the lead delivery partner for this EU-backed initiative, our company implemented a comprehensive reskilling program for under-served populations, including youth and migrants. We combined digital skills training and employer partnerships to connect marginalized communities with the labor market. The program supported over 5,000 participants, with 62% securing employment or further education within six months.

““EmpowerWork EU has been a standout example of how targeted, inclusive initiatives can drive meaningful change across our member states. JSN Global Projects demonstrated exceptional leadership and expertise in delivering this program, directly contributing to improved employment outcomes and social inclusion for thousands of Europeans.”
— Katarina Müller, Director, European Directorate for Employment and Social Inclusion

150+ Successful projects

80+ Satisfied customers

At JSN Global Projects, we guarantee satisfaction and successful outcomes through meticulous planning, transparent communication, and a results-driven approach tailored to each client's needs. Our proven track record across sectors reflects our commitment to quality, accountability, and delivering measurable impact on every project we lead.